3. I cannot ask questions during a presentation! 

Several possibilities. First, make sure you have joined a currently running presentation and that asking questions is enabled. Some speakers may wish to allow questions only at the end of their presentation, in which case you’ll see a notification that currently questions are disabled. 
If all of the above is satisfied and you still can’t submit questions, please contact us at helpdesk@eevree.com.

4. I can’t type in my login credentials  

In order to activate and use the keyboard, you need to have the laser pointer(s) on the controllers active and use the trigger buttons to “click” on what you want to choose. 
Note that you can use one or both hands with active laser pointers to type quicker if you wish. 

5. I’m stuck, can’t move or teleport. 

While generally this shouldn’t be possible, there might be instances when you, by walking in real life, might cause issues if you clip through boundaries. In such cases the simplest solution is to close the application and rejoin the conference. 
Also make sure that you haven’t been disconnected due to a network error, check you Wi-Fi connection is active and rejoin the conference. 

6. I can’t hear or see the presentation 

Aside from making sure that there is a currently running presentation in the chosen room, try leaving the presentation room and return to the main venue and rejoin the presentation room to restart the stream. 
Also try to click on the choosing room button several times to ensure the video and audio loads if needed (3-7 click should be enough).

7. My eyes hurt, or my vision is blurry or I’m getting a headache 

First, it is very important to set up your Oculus quest 2 correctly, ensure it has a good fit on your head, the lenses are clean and the IDP is set to the most comfortable level for you. 
If the problem persists, immediately take a break and join us on our web player. For some first time users the VR experience can be a bit overwhelming, so take your time while you get accustomed to it.

8. Can I chat with other users? 

Yes, you can also chat with available onsite users who are using their eeVRee mobile application! That’s one of the main advantages of eeVRee, so stay in touch with your peers!

9. I saw some other climbers in the bouldering, but there’s no one in Darts

Yes, we’ve currently build the darts minigame as a single-player experience, but expect new minigames in the future, that will allow you to synchronize with onsite and VR attendees! 

10. I have a request, feature idea or feedback I’d like to share, where can I send it? 

We will be sending a questionnaire after the conference is finished, but feel free to also contact us at helpdesk@eevree.com and thank you for helping us improve!